Complaint

I paid my Telkom account on 5 August 2025, on a link that was provided to me. I kept receiving messages from Telkom thar my account is in arrears. I sent Telkom an email about this and never received a response. My account was blocked by Telkom despite me sending my bank statement. On 18 August 2025, I spoke to a consultant who advised that a payment takes 7-15 working days to reflect and that I must wait until 25 August 2025. I am disappointed as I have provided Telkom numerous opportunities to resolve this and they failed to do so.