COMPLAINT

I would like to report Ritta an agent I spoke to on the 02/01/2024 at 09:06am regarding my account (ACC NO:A***). She confirmed that the debtors has to yet allocated my funds of R747.50 which was debited from my account on the 14/12/2023 and she confirmed that it is reflecting on the system that amount was received on the 22/12/2023 which was 7 days later. On the 16/12/2023 was able to use my router up until the 26th of December 2023. On the 30th December i visited the store and i was advised to pay R498 which i did and is reflecting on their system from the 31/12/2023. Ritta then confirmed that she will escalate with accounts department to allocate and confirmed that will be able to use router from the 3/01/2024. To my surprise still cannot connect. I called and spoke to Njabulo who confirmed that Ritta never escalated the issue and on her notes she wrote that she explained to me that the money only reflected on the 28/12/2023 which is not as per our telephone conversation. i have to wait another 7 days. I asked Njabulo to transfer me to someone I can ask for recording of our conversation and was transferred to rating of calls. I would like for someone to urgently call me and assist with resolving the issue. Palesa D. Modikoe ***/***