Complaint

After so much effort my query is not resolved. On the 6th of February 2022 I called in enquiring about why should I pay R548.36 then Ms S. Ngema said I was charged rejection fee of R203.00 for non payment for the month of January 2022. (Even proof of payment was send to her as requested).

Is not my fault that debit order failed to deduct R345.30 I even went out of my way to pay Telkom Mobile by using Capitec App on the 2nd of February 2022 . On 9th of February 2022 I tried again by sending proof of payment to *** due to non reponse from *** email.

Still waiting for feedback, reference number created by system is ***. I decided to call in again today 11th of February 2022 then Thabile your consultant her feedback is same as the I received from the start. Ain't you trained your staff Telkom. She was supposed to say sorry for the delay, I will escalate your query to the billing department or relevant people but shame ai.

My ID Number: *** Account number: *** Arnold Mosidi *** ***