Complaint

The worse experience ever for the past month i have been experiencing connectivity issues with my Telkom personal router which the sim is on contract it shows no internet access! i have been on the phone with them several times no luck i ve gone twice to the branch issue still not sorted all they do is to give you their stupid case numbers which i personally feel they are useless! because your query is not sorted after i done sim swap still no luck now this connectivity issues has also affected by phone since Wednesday 02/12/20 and am currently working from home when i phoned today they told me they see no issues in my area yet my neighbors and my self are affected by the same issue. Telkom is good at collecting money from my bank every end of the month but cannot assist with any query......Useless useless....