LP
Leonna P

1 reviews | Active since Oct 2011

22 Feb 2016, 15:51

Complaint - Case: SM198710 - not resolved

To date no response - completely annoyed with your service <br> Why are you charging me if we have moved over to mweb? Why is there no interest in complaints resolution? You go onto social media and give standard responses pretending to be taking care of the complaint. To date I have not had a response to my question. Posted on hello peter and sent via email. Im just ignored by the social media team dealing with these complaints. i keep getting charged...why? <br> <br>

0
Replies (1)
Telkom
Telkom's reply22 Feb 2016, 19:49
Official
Hello Pil01,

Apologies for the inconvenience caused. This matter will be escalated to management. Feedback will be provided.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team.