Complaint case number: ***1

<p>Case number: ********** 1</p> <p>Case was logged on 16 November. <br />I phoned the Telkom customer Centre on the 20th of October to inform them that I've changed my banking details and want to have them updated on their system as so the debit doesn't bounce.</p> <p>The agent said he updated the details however the debit will not go through on the new account as it is required that the details be updated 14 days prior.</p> <p>The agent then sent me an SMS with the banking details and the amount that was due.</p> <p>I went to ABSA on the 25th of October To pay the R329 which was due. <br />To my surprise on the 15th of November I get a bank notification that R480. 35 was debited on my account by Telkom.</p> <p>Phoned your call Centre on the 16th a case was logged for my money to be refunded. A month and a half later I still haven't got my money back no a single call back for an update.</p> <p>Each time I phone the call centre I'm only told someone is working on it, let me send an email to billing department but no one from billing department ever contacted me.</p> <p>My agreement with Telkom was that you are to debit my account on the 27th of every month now why on earth do you debit my account on the 15th of the month. My amount due for October was R329 which I paid on the 25th of October now why did you debit R480. 35 your agent: Nakedi told me that R136 is for a bounced debit.</p> <p>Kindly refund my R480. 35 <br />I'm not expecting any Telkom debit on my account until my money is refunded otherwise you can keep your service. <br />How many 72 working have passed from November 16th?</p>