DM
David M
1 reviews | Active since Sept 2015
28 Aug 2017, 11:43
Complaint: Cancellation of Service
My experience with Telkom has been nothing but poor and frustrating.
My cancellation of an ADSL line has never been actioned having given more than a months notice. In addition, I have both the automated response email as well as correspondence with one of their consultant confirming receipt of the cancellation. Only 3 months thereafter I received an automated SMS confirming the cancellation.
Timelines: 13 Aug 2016: Cancellation forms submitted to Telkom 13 Aug 2016: automated notification confirming receipt of cancellation 12 Sept 2016: Follow with cancellation 12 Sept 2016: Confirmation from Telkom Consultant 03 October 2016: Follow up with Telkom. No response 14 November 2016: Follow up with Telkom. No response 17 November 2016: Receive SMS confirming cancellation and back dated to initial request
26th August 2017: receive SMS indicating account given over to attorneys 28th August 2017: Receive phone call from so called attorneys. The person not willing to give details.
Clearly, their accounts and customer service department do not liaise.
I will never take on a Telkom service or product again and would advise anyone considering Telkom against it.
Helpful (0)
Replies (4)0
Replies (4)DM
David M's updateReviewer Update
14 Sept 2017, 11:54Thus far no further contact from Telkom. Numerous call from the Mbd Collection, however, bordering on harassment. Their consultants are either natural abrasive or taught to be so.
DM
David M's update14 Sept 2017, 11:54
Reviewer Update
Thus far no further contact from Telkom. Numerous call from the Mbd Collection, however, bordering on harassment. Their consultants are either natural abrasive or taught to be so.
DM
David M's updateReviewer Update
14 Sept 2017, 12:21To give some more context:
Telkom account ********** 82349
------------------------------------------------------------------
From: David Meiring
Sent: 13 August 2016 02:14 PM
To: **********
Subject: Cancellation of Residential Line
Kindly find attached completed form and a certified copy of ID. We would like the line to be canceled by the 1st of September.
Kind regards
David Meiring
--------------------------------------------------------------
Online billing dated 2016-08-09 value R491.59
-----------------------------------------------------------
Orginal:
Attachments9/11/16
to servcancellati., me
To whom it may Concern,
Kindly provide an update to the cancellation of my service ( the Requested date was 31 August). Thus far I have received no contact or confirmation other than attached automatic reply. I have also received a billing for the full period of September.
Kind regards
David Meiring
------------------------------------------
Online billing dated2016-11-09 valued R998.83
Full payment made up and including Sept 2016
------------------------------------------------------------------
Received confirmation
11/24/16
to David
Dear customer Cancellation ********** 114 Ref ********** 12A.Please take note this was backdated to the initial request date. Account adjustments were done. Regards, Telkom.
--------------------------------------------------------------
The next steps will be to put the actual consultant names on hello peter who supposedly helped.
DM
David M's update14 Sept 2017, 12:21
Reviewer Update
To give some more context:
Telkom account ********** 82349
------------------------------------------------------------------
From: David Meiring
Sent: 13 August 2016 02:14 PM
To: **********
Subject: Cancellation of Residential Line
Kindly find attached completed form and a certified copy of ID. We would like the line to be canceled by the 1st of September.
Kind regards
David Meiring
--------------------------------------------------------------
Online billing dated 2016-08-09 value R491.59
-----------------------------------------------------------
Orginal:
Attachments9/11/16
to servcancellati., me
To whom it may Concern,
Kindly provide an update to the cancellation of my service ( the Requested date was 31 August). Thus far I have received no contact or confirmation other than attached automatic reply. I have also received a billing for the full period of September.
Kind regards
David Meiring
------------------------------------------
Online billing dated2016-11-09 valued R998.83
Full payment made up and including Sept 2016
------------------------------------------------------------------
Received confirmation
11/24/16
to David
Dear customer Cancellation ********** 114 Ref ********** 12A.Please take note this was backdated to the initial request date. Account adjustments were done. Regards, Telkom.
--------------------------------------------------------------
The next steps will be to put the actual consultant names on hello peter who supposedly helped.
DM
David M's updateReviewer Update
14 Sept 2017, 18:47MBD Debt Collection is utilized by Telkom like enforcers.
Kia, Paulina are but two of the names that were willing to give their names. Their MO is to force you to confirm DOB. Without clearly identifying the reason why.
They have no gone further by harassing my family. Phoning their number that has no connection or was submitted with my Telkom account. How do they justify sourcing information without consent?
Telkom endorses bullying
DM
David M's update14 Sept 2017, 18:47
Reviewer Update
MBD Debt Collection is utilized by Telkom like enforcers.
Kia, Paulina are but two of the names that were willing to give their names. Their MO is to force you to confirm DOB. Without clearly identifying the reason why.
They have no gone further by harassing my family. Phoning their number that has no connection or was submitted with my Telkom account. How do they justify sourcing information without consent?
Telkom endorses bullying
DM
David M's updateReviewer Update
14 Sept 2017, 18:54To reiterate:
In August of 2016, I visited a Telkom stores to request a cancellation
I was told it can only be done via their site.
My forms were submitted with the backing documentation on the 13th of August.
Automatic reply from Telkom was received
12 Sept follow up. Automatic Reply again from Telkom.
3rd October confirmation.
October paid for Sept 2016 even though not using the line/service anymore
After more phone calls and emails finally get confirmation on the 24th of Nov.
Now after more than a year sms, missed calls, etc. from MBD start.
Do not ever take any service or product from Telkom. Thier administration is so poor you will firstly struggle to get what you asked for and then like a racket will be stuck. They have no respect for their customers, not their information.
DM
David M's update14 Sept 2017, 18:54
Reviewer Update
To reiterate:
In August of 2016, I visited a Telkom stores to request a cancellation
I was told it can only be done via their site.
My forms were submitted with the backing documentation on the 13th of August.
Automatic reply from Telkom was received
12 Sept follow up. Automatic Reply again from Telkom.
3rd October confirmation.
October paid for Sept 2016 even though not using the line/service anymore
After more phone calls and emails finally get confirmation on the 24th of Nov.
Now after more than a year sms, missed calls, etc. from MBD start.
Do not ever take any service or product from Telkom. Thier administration is so poor you will firstly struggle to get what you asked for and then like a racket will be stuck. They have no respect for their customers, not their information.