Complaint

Hi , I recently went into store to ask for a settlement amount on my account. You guys issued me with a letter with a settlement amount that was then paid in full the very same day. A few days later your debt collectors “DMC” called to say I have a balance outstanding which I then told them I went in store , got the amount to be paid. Went that SAME DAY to pnp to pay it.

DMC then asked me for a paid up letter from telkom , I called you guys and emailed until I eventually got through and the agent agreed to send me an email with the invoice. 2 weeks later !! Still no email and DMC is still proceeding with calls to pay and sms’s. This also impacted my credit score! I then went into store again to ask if there’s any balance on my name giving them my ID number. They checked their systems , printed out a letter and it said -R250.00 and the agent Instore “kenilworth centre” said telkom actually owes me ?

This is not fair as it’s affecting my credit score which I worked so hard to up! Please assist !!

Thank you.