Complaint-Billing

Telkom offers great products but their service sucks. I recently purchased a contract on the 22 Dec & received my first bill for almost double the contract fee. What they failed to disclose or explain, is the auto device fee charged for, which apparently is the norm that Telkom charges for, irrespective of when the contract was taken out. When budgeting, the expected charge should be for what you signed for, and nothing additional . If they were upfront & transparent in the first instance, I certainly would not have incurred the additional costs and wouldve instead taken the contract out from 01 Jan. This was queried several times at the store & contact billing centre, but clearly failed attempts to resolve the matter. Its not always just about the Sale, consumers always suffers the consequences thereof due to poor training of offerings & full disclosures by service providers. We as consumers, shouldnt have to foot the bill for this. I sincerely hope that this matter will be attended to. Extremely disappointed....