Complaint

Last December I cancelled my month to month contract with @telkommallofAfrica, the lady that assist me told me to go pay my last instalment at game and Telkom won’t debit my account. That same month Telkom debited me and I reversed the money as I have already paid over the counter. They kept debiting me to a point I had to block them on my banking app but they still found a new way to take my money. I called Telkom accounts to explain my situation and they logged an incident for me. When I went to another Telkom store trying to find out what was the delay as they kept trying debiting my account, I was told that I need to go to the store I cancelled my account at because they mistake was on their side by giving me wrong information. Yesterday I finally got an opportunity to go to the store, the guy that assisted me said he logged another call for me and I will receive an sms with a case number within an hour. It’s been more then 24hour I still haven’t received that sms and a call from Telkom. I am really not happy with this, as this is damaging my credit score and profile. It’s been 9 months now going up and down with the same thing