Complaint

This has now become the most disappointing service I have ever experienced. This is the 4th month in a row that Telkom is restricting/suspending my service, despite me making manual payments and them Debiting my account. My Telkom App is not working, I cannot view, or make payment into my account. My account is on a Debit Order, yet they telling me that my account is suspended due to no payment, how ridiculous is this. Furthermore to top things off, I logged a call back at 14:40pm, received a call, the agent (Monique) that answers, tells me to hold on, whilst she needs to check my account, then drops the call without calling back