Complaint and Poor Customer Service

Hi

I've had it with Telkom.

It's 6 months now that I'm battling to get my account sorted out.

I have a Telkom account since before 2015. It's a business account and never ever had they said / mention anything about a credit limit. Suddenly my 2 main phones get suspended because "apparently" I have reached my credit limit. Now I have to pay R1700 to have my phones reconnected again. I did pay that money. But you know what's the best part...my account has been paid. When I asked about that money the lady said: "you reached your credit limit. Sort it out with you branch where your account is"

That was 6 months ago. Since then my phones get suspended every month because of my "credit limit" not because I haven't paid...my account gets paid every month by debit order. So I owe them nothing.

The R1 700 doesn't affect in muy account so they stole that money from me.

The billing department doesn't know **** what's going on. Every month I have the same fight with Telkom.. I have even supp**** them wirh 3 months bank statements...but still my phones get suspended not because I haven't paid them, but because of my so called credit limit.

I want to thank Nozipho, Charity and Ben of the Nelspruit branch for their patience with me and my account. Today I spoke to Mpho an she said she's going to sort everything for me.

But still my phones haven't been reconnected after I've paid my account because of my credit limit...not because of non payment. Personally I think the people in the billing dept don't have a clue what they are doing and blames everyone but themselves.