Complaint and lack of service delivery

I have taken two cellphone contracts with Telkom Mobile to date I have had no success with their service.

I banked with Absa and when I called into Telkom call center agents would say that we could transfer the money into the account at anytime before the 01st (even on the 31st ) and the debit order would go off and be successful every time this was done I would wait for the debit order and nothing. when i contact the call center they would advise the debit order returned we should pay manually inclusive of a rejection fee.

We then decided to change the banking details to capitec bank which was done telephonically with the call center agent, the call center agent captured the account type as cheque account which capitec doesnt have they only have saving accounts. due to this the debit order kept returning and we had to go to ABSA branch and manually transfer the cash including a rejection fee this went on for 3/4 months.

I queried why the incorrect account type was given the call center agent then processed a case and opened up a case, i called numerous times and they couldnt provide any feedack or solution, today the 15 August 2017 I called the call center to confirm my manual payment made today. And followed up on the case that was logged I spoke to Thabifo and he confirmed the case was closed on the 17th of July 2017 Reason: Bank doesnt affect anything, Thabifo the call center advised he too doesnt know what is meant by that reason and it doesnt even make sense to him. I asked him if i could speak to a manager he advised the manager Sihle is in a meeting and promised that I would get a call back as soon as the meeting is done - I called at 17:15pm ( No call yet. But thats nothing new)

I want feedback with regards to my refund as I was charged rejection fee and it was not an error on my side, if the case is closed and the reason is bank not affected let me have a screen shot reflecting that the debit order returned due to insufficient funds as there was funds in the banking account.

I would never have taken this contract if I had known what I was in for , service bad- I actually cant wait for the contract to end so i can go to another service provider that exercise world class service.