Complaint against billing of free service transfer

On 19 October 2015 I phoned Telkom to arrange that my telephone and Adsl line be transfered to my new address on 31October 2015. The arrangement was that the lines be cut off at my previous address and connected on 31 October 2015 at new address. I spoke to Ms Porsha, who assured me that the transfer would be free with no charges!<br> However after relocating to my new address, my line was only connected on 2 November 2015 and I encountered various faults on my line as well. I also discovered that according to the billing iro my line that I got from the Telkom app was excessively high. On enquiry at Telkom Call Centre on 23 November 2015, I was told by Sinda from Telkom that I was charged R694.74 for the transfer of my line. This is in total contrast to what I was told when applying for the transfer, as I was told it was free of charges! I logged a dispute regarding this uncalled transfer charges and the lady said it will take 7-9 days to be resolved. However until today I have received no reply regarding my dispute - 17 days later!<br> Can sobebody at Telkom please address this matter asap and rectify my account , as I need to pay my bill, without charging me for a promised free service!