Complaint against bad customer experience at Telkom

<p>My dad has been receiving bills for a landline telkom line ( ********** 422) that has not been working for the whole year - same has been reported to you on numerous occasions. The line is dead. 3 weeks ago we were informed that my folks would receive alternative solutions that could be explored if the technicians found that the problem could not be resolved. The telkom account is held in my dad's name, account number: </p> <p> ********** 10001</p> <p>Please reverse all the billing charges and contact my folks urgently with an alternative on ********** 032/ ********** 635</p> <p> </p>