Complaint: Account no *** - ***

Good Day,

Please note that I would like to lodge a complaint.

I was called and moved from my 4 Mb Adsl uncapped line to LTE.

Firstly I was not advised that this was a sale upgrade and that my contract would be extended for a further 24 months.

When I initially took the 4 Mb uncapped line not once was I notified that the line would be capped for speed at 200GB and then after a further 50GB it would then be halved again.

No other ISP that I know of throttles their client at halfway.

I called in to telkom to complain and was told this after the Fact.

I then downloaded the Telkom app to my phone only to find out that I have been **** to yet again.

The App stated that on my 4 Mb line which is uncapped that the actual throttle is at 150GB instead of 200GB.

This is paramount to theft . why must I then stay with a service provider that lies. Does not disclose the actual limitation of of the product from the start of the contract.

Please advise how you are going to fix the issue and provide compensation for the deceit and the sale of an incorrect product.

I am awaiting an urgent response from Telkom.

I am also in need of the details for perhaps the ombudsman or the NC Protection.

Regards,