COMPLAINT ABOUT TELKOM STAFF, SYSTEM AND SERVICES

Hello my name Rick and I have battled with Telkom since 2016 around November.. The problem is their competence IS NOT UP TO SCRATCH AND WILLINGNESS almost non existent. Had called VARIOUS TIME arranging when payment was made and they still blocked my lines because their system takes 48 hours to a month to show payment, then even when you send proof of payment they do not put in an effort to sort it ASAP.. Wasting my time to use my data and rest of bundle before month en... Still expecting full payment after BLOCKING MY LINES AND NOT GIVING ME CHANCE TO USE WHAT I HAVE PAID FOR... THEN EVERY MONTH I STILL NEED TO CALL AND MAKE SURE THAT THEY DON'T ***** UP YET AGAIN.. Steeling my time, wasting it and getting NOWHERE.. Furthermore the staff should know their business and products... Not just sell items with proper enquiries as to what the customer's needs are.. Then when you return it they refuse to refund you for their mistake and lack of knowledge... REPEATEDLY ASKED copy of contract and billing from 2016.. They HAVEN'T SENT IT 1 OF NUMEROUS REQUESTS over this 2 ********** period. So called "ONCE OFF Charges" gets deducted every month for who knows what, they can't even give me a proper answer, billing NEVER RIGHT.. Always round off payment paying bit extra... Still every month there's a problem that they charge too much or blocked my lines even if paid as said before. I'M also using phone numbers for business and lost contracts and contacts because of TELKOM. TELKOM HAS BEEN WASTING MY TIME AND MONEY AND I WOULD LIKE TO BE COMPENSATED... THIS IS TOTALLY UNACCEPTABLE AND A UNNECESSARY WASTE OF TIME..