Complaint about Telkom Service

We contacted Telkom to log a fault on our home telephone on the 14th of November 2017. The technician came out to the property and advised us that the problem is with the line at the exchange and advised us he will have to report it to the cable department. We have not received a response from Telkom since. We have made a few follow up calls to Telkom to find out the progress. Every time we call we hear a different reason of why the fault has not been attended too. We were told the fault will be repaired by Tuesday afternoon, latest Wednesday(22/11/2017) morning, then when we followed up again we were told that that they will notify the department/technician to contact us, we have yet to receive a response. Today we contacted Telkom and was advised that they do not have the cable and they have ordered the cable and will not be able to tell us when the problem will resolved. It unacceptable that we have to follow up with Telkom and for them to take so long to resolve a fault.