complaint about Telkom mobile service

I upgraded my 2 Telkom mobile contracts over the phone, received the phones on the 13th Oct and as of now they still have not activated my new contract plan! I have literally phoned telkom customer service 20 times to be put through to different departments every time, they've given me several numbers to phone and ever time the numbers do not even ring, I'm now paying a contract an sitting with no data or min or plan.... Apparently cell Direct can activate it, but so far every number given is incorrect or does not work...I'm having to buy data and airtime, its ridiculous the service I'm receiving after 2 years of being in a contract with them!