1 reviews | Active since Nov 2011
Complaint about Telkom
I have phoned last year about 20 times, this year I have phone on the following dates
14 August Reference 54693 17 August 21 August 23 August 28 August 6 September Ref 18/9/2 ********** 1
There are telephone cables laying on the propery which need to be submerged and as you can imagine I don’t have to use any swear words here to understand what I have been going through. There is no accountability at the call centers, a lovely sweet person will pick up the phone and take your complaint and then nothing gets done. You cannot get one person to take a personal call and noone calls you back. Everytime I phone they either do not have the ref number or they have closed the query.
I then sent an email to complain and I got a message back saying please contact the call center HuH ?????
PLEASE HELP TELKOM !! NO I will not be recommending anyone to use telkom and yes everyone I know complains about its service.
Good Afternoon Fernanda
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with your affected number.
Your ref for this query is AI***
Regards
Jawaad
Telkom Social Media Team
Best regards,
Good Afternoon Fernanda
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with your affected number.
Your ref for this query is AI***
Regards
Jawaad
Telkom Social Media Team
Best regards,