MD
Menzi D

1 reviews | Active since Feb 2017

16 Feb 2017, 15:10

Complaint about telkom

<p>I have been in correctly BILLED by telkom a few times after taking out a contract with them after going on THEIR Facebook page to complain about them,they rectified their "mistake".</p> <p>My recent problem is that they debited 714 from my account and it shows clearly on my bank statement that it went through but they keep sending me messages saying I owe them. I called their call center twice and I was told that it takes 7 days for the amount to reflect on their system,it has been 16 days now and they still tell.me i.owe them. So I am really unhappy with this network,I would never advise anyone to take out a contract with them.</p>

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Replies (3)
Telkom
Telkom's reply17 Feb 2017, 09:11
Official

Hi Lwandlemenzi,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 09:46
Official

Good Day Menzi,

Kindly provide us with your affected number and ID number for follow up and assistance.

Regards

Tsebo

Best regards,

Telkom
Telkom's reply21 Feb 2017, 11:51
Official

Hi Menzi

May you please provide us with the information requested on the above.

Regards

Diketso

Telkom Social Media Team

Best regards,