1 reviews | Active since Dec 2015
Complaint about service delivery
I got a call from the technician coming to install at my house while I was at work without any notification from Telkom. I made a plan and left work to go to my house and meet the guy and I am still waiting almost two hours later. I have called the technician three times and he said he is waiting for Telkom to release the order number. I have also called Telkom and quoted my reference number and I have been told twice to call a different number and the last call centre agent actually drop the phone while I was explaining my ordeal. This experience has caused me to derail my work plans and also wasted my time waiting for the technician to come. I’m a new customer, I've just placed an order and already I have thoughts about cancelling it!! This is unacceptable
I got a call from the technician coming to install at my house while I was at work without any notification from Telkom. I made a plan and left work to go to my house and meet the guy and I am still waiting almost two hours later. I have called the technician three times and he said he is waiting for Telkom to release the order number. I have also called Telkom and quoted my reference number and I have been told twice to call a different number and the last call centre agent actually drop the phone while I was explaining my ordeal. This experience has caused me to derail my work plans and also wasted my time waiting for the technician to come. I’m a new customer, I've just placed an order and already I have thoughts about cancelling it!! This is unacceptable
I got a call from the technician coming to install at my house while I was at work without any notification from Telkom. I made a plan and left work to go to my house and meet the guy and I am still waiting almost two hours later. I have called the technician three times and he said he is waiting for Telkom to release the order number. I have also called Telkom and quoted my reference number and I have been told twice to call a different number and the last call centre agent actually drop the phone while I was explaining my ordeal. This experience has caused me to derail my work plans and also wasted my time waiting for the technician to come. I’m a new customer, I've just placed an order and already I have thoughts about cancelling it!! This is unacceptable