COMPLAINT ABOUT POOR SERVICE

I am amazed that you can still get such bad service in this day and age, that companies do not realise they need us the consumer to succeed. I renewed my contract with Telkom at Cavendish Mall Cape town, i requested insurance on my new device and actually asked the consultant several times to do this. Two years down the line i need to claim because my ph got ****** and low and behold no insurance on the phone, i am paying insurance on i phone that was ****** 2 years ago, but the one i renewed is not on the system. I phoned telkom insurance to be sent to the contact centre and that how i spent my morning going feom the insurance call centre to the telkom call centre. I was then told to go into a branch to get a crm screen shot dont even know what that is. Went to Telkom N1 city and was told no we cant assist you go back to the store that helped you as the consultant needs to explain what happened, why must i the CLIENT run around because Telkom messed up, i must use my petrol and time to run all over the show, why can i not be assisted at any tekom shop, do u not all work for the same company? Why in this day and age must a client be inconvenienced to run around when u NEED our business.

I was such a loyal client to Telkom but after this incident wont recommend anyone to use their services