Complaint about horrible service from Telkom

So i recently app**** for a personal Telkom contract online dispute the multiple complaints around me about Telkom. I entered all my details on the website for a new contract. I was then contacted on 12/09/2018 by a consultant about the contract i app**** for online... which i then needed to complete the entire process again(which i completed online) which i found it to be very inefficient. I let it slide and i spent about 30 minutes to complete this again and then the contract was approved. I was told that i was going to be debited and then someone will be in contact with me with regards to the phone delivery. I was then debited on 13th for the premium which i agreed on. two weeks passed by and i have not received my phone, nor did anyone follow up with me. I attempted to contact the sales call center multiple times which they were not able to assist me as their system were offline.

On 27/09/2018, i then spent and hour trying to cancel my policy. Which i received a ref number for, and was told that i can contact 081180 and request a refund. I then contacted 081180 which then told me they cant assist me. Then i called 10213 which advised me that i will have to contact 081 180. and they had no trace of any calls made .... i then escalated this that my new contract be cancelled as the service i've received before even getting my phone was not the service i expect from a business like Telkom.

On 28/09/2018(Today) out of the blue i get a sms saying my phone is being delivered today and they require the requested documents. No one called me to arrange a delivery and how can you randomly sms someone on the day of delivery and advise them we need documents. Ive then contacted telkom today with no satisfaction. The lady i spoke to could not pick up any interaction previously and advised me she cant assist. I wanted to speak to a senior person which she could not do, she took my number down for a senior person to contact me. Ive have not received a phone call . I advised her that i cancelled this contract and i have a sms saying my query has been resolved, and that i do not want the phone now as i cancelled this. 5 hours later , i have a delivery guy show up at my work to deliver the phone.

Im so disgusted by the customer service that Telkom provides. I'm a Customer that wanted to give them business and i had to beg for the phone that was paid for and only after i complain and i cancelled then the phone was getting delivered. Never have a experienced such service from other network providers. Telkom can be cheap but the qualify is pathetic. I rather pay more for the same contract and be valued as a customer