Complaint about disgusting service from Telkom

My mother, who is 93 years old and lives in a retirement village has been without a phone line for 4 months. Telkom issued them with new phones and said they would be activated in 48 hours. She has phoned on numerous times and given the same story. Then she was told to go to Telkom on the Bluff. Nothing happened. Then told to go to the Pavillion, where she has now been 3 times, only to get the same story, give it 48 hours to activate. It is very difficult for a 93 year old to go from place to place and be **** to. This elderly lady has supported Telkom for many years and this is the service she gets when she really need a phone. What is going on?