COMPLAINT ABOUT BILLING INFORMATION AND WIFI STILL NOT WORKING

Its been how long now since I struggle to fix my wifi with Telkom. ( ********** 535) I just got a call from one of telkom's technicians. He was not very friendly or helpful in the matter. My wifi is still not working. I told telkom before they deliver the device in August, I told them I will take the 20 GB for R199, and now this technician tells me about R299 DEAL I signed up ..WHY DID I NOT GET THE 40 GB THAT WAS ON PROMOTION. What strange is that I only got 20 GB. THE 20 GB THAT WAS ON PROMOTION. I app**** for the 40 GB in July and they did not deliver in July. I app**** again in AUGUST or when they had the 20 GB promotion, and like I said before, I confirmed before the delivery I'm taking the 20 GB. I was contacted from number ********** on the 1 August at 17h10 and 02 August 10h50, where I confirmed before delivery of the 20 GB. The consultant also confirmed . So let us see if all calls are recorded. Telkom must get all calls and they must play it to me. I will open a case for *****. Last week I also lodge a complaint ********** 4 and Geogelo the consultant assisted me, confirmed my billing is wrong. It is not my fault if somebody did not do his job. WHY DID I FOR THIS MONTH AND LAST MONTH ONLY GOT 20 GB AND NOW THEY WANT ME TO PAY R499 EVERY MONTH. I DID NOT SIGN UP FOR THAT, I SIGNED UP FOR R199 AND 20 GB. THIS IS MY 2ND MONTH AT TELKOM AND I STRUGGLE WITH BILLING AND WIFI THAT IS NOT WORKING. THE CONSULTANT CONTACTED ME 21 SEPT AT 17H17 FROM NUMBER ********** NEVER EVENS PHONED BACK TO CONFIRM IF WIFI IS WORKING. I JUST WANT TO CONFIRM THAT I HAD THE MOST STRESSFUL EXPERIENCE WITH THAT TECHNICIAN. SIDWILL OR SOMETHING. HE IS NOT EVENS HELPING, HE WAS JUST MAKING THE CONVERSATION WORSE. TELKOM JUST FIX THIS ISSUE. MY BILLING , MY WIFI AND BAD SERVICE. OR REALLY CANCEL WITH IMMEDIATE EFFECT. REALLY PEOPLE THINK BEFORE YOU JOIN TELKOM