Complaint

I upgraded my contract with telkom, I then put a security code on my new phone and forgot it, I took the phone to telkom shop at Ilanga mall Nelspruit for them to reset it for me, the lady told me that they don't have technicians in the shop she will book it in. I agreed I was never told that I will have to pay for anything and then after a few day I received a massage saying I have to pay R399 after a week a lady called me telling me that I must pay the R399 before 7days and if I don't I will have to pay R184. I am not happy with the way I have been treated I have been thear client for years now