Complaint

I lost my phone, called call center to block phone and sim card. TUITC : ***8 I asked the call center consultant what I needed to get a sim sawp, she said ID or Drivers LICENSE & prof of address. I was glad because I only had the driver license with me. Went to the Greenstone Telkom store to do my sim swap. I was ticket number 61 waited 50mins. There was Boitumelo on the floor who completely ignored me but assisted all the other customers on the floor. I am sure the store cctv can show that clearly> The I was eventually called ( ticket 61) to a very rude chap called Lebohang. Who with no regard for the fact that I was also being inconvenienced treated me as if I had just decided to come there and inconvenience him. I am a client and really expected to only be treated as one.