COMPLAINT

I have been engaging with different people from the 6th June to 7th regarding a 20GB bundle I bought on Monday 6th received an sms at 10:51 yo which I have NEVER been able to connect to the internet. I had a business meeting scheduled for 14:00 which I had to buy MTN bundle to connect due to Telkom failure. I called their 180 customer line at 1:35 to check what was the issue. I was told to reboot my phone, wipe the sim chip, still nothing. I called the 7th in the morning, a different guy said i must search the network manually, I had to use a different network again. How do I spent 20GB in a day of I could not receive any call, attend a meeting or receive any Whatsapp? I'm just sick of the excuses I'm receiving on their site and on Twitter. Its an inconvenience. I received a report that states there was usage, but how on earth would there be a usage while at the same time im calling customer care? Iam using a dual sim and they can't both use data at the same time. Your Twitter responses are very disrespectful and patronizing. I need a report showing me the sites I visited from 6th June to 7th June that depleted 10GB. I HAD NO INTERNET BOTH DAYS