Complaint

I’m very disappointed with the service i have received from telkom in the past 2 months. I was going to get retrenched at work early this year and i had a cellphone contract and 2 data plans, the hassle it was to just get how much it would cost to pay off my phone. Almost everyone was telling me different figures, i ended up getting help and i was told to wait for my invoice in June to get the balance and pay. Mid June my services were suspended due to excessive credit limit which was shocking, i went to the store they advise i should pay and everything will go back to normal. I paid the 18k and i was promised services will come back and at that time i got a new job and im working from home. Beginning of July my service's were suspended again, i called them and did get help. Went to to store got assisted but that was a whole week later. A couple of days later my seevices were interrupted again, i called and got no assistance they advised they cannot see where the issue is as my account is up to date. End of July i still have no services that time im calling every day and im being advised this is being escalated. I ended up closing the account beginning of August as no one knows where the issue is and im buying data everyday for work and paying my contract. I paid end of July and i told the last person i spoke to someone who advised the funds would be prorated since i had no service the whole of July. Now telkom is chasing me for the funds when i had no service, i have called numerous times and no one is assisting me.

I have not disputed the whole amount but definitely not the full balance as both my accounts were not working.