Complaint

-------- Original message -------- From: Madeleine Coetzee <***> Date: Tue, Dec 10, 2019, 3:01 PM To: *** Subject: Account 336 036 875 Good afternoon

I have been trying since June to get my account sorted out.

I have been in contact with the billing department and sales department.

I received a call from your sales department in June 2019, offering me a sim card with data for R99.

I declined the offer.

A supervisor then phoned me the following day to confirm if I wanted to proceed with the offer and I advised her that I was not interested.

My account got billed with R99 and I phoned Telkom and the billing department said they cannot reverse the charges and that I need to speak to the sales department.

I eventually went to the Clearwater mall branch and they logged a call.

Nothing had happened and Telkom kept on debiting my account and I eventually stopped my debit order with my bank.

Yesterday, 9 December I went to your Cradlestone branch who was not able to assist me and said I need to contact Telkom billing directly which I did.

I gentleman assisted me and blocked the sim card as I didn't accepted the offer nor did I receive a sim card for the data that I was offered.

The gentleman also confirmed that someone is using the number ***.

He couldn't assist me to confirm who signed and accepted the card.

Reference 429 458 722

I was told to contact the sales department who also told me that they are unable to assist and that I need to send an email and explain everything.

My question is, who authorized Telkom to debit and bill my account and who signed and accepted the sim card and who is using it.

I need my account to be credited with the R99 for 6 months for a card that was never accepted nor received.

I will make payment on my account for the device and sim card that I do have and use ***.

Please urgently rectify the error caused by your sales department as I see this as ***** by one of your employees.

Regards Madeleine Coetzee Sent from my Huawei phone