Complaint

I have Telkom's loyal customer for years. Right now I don't know whether to laugh or cry. So apparently according to Telkom I activated out of bundle on the 17th of August. Number 1 I don't even know where and how to activate it. Which resulted in them charging me 2.4k for five days for that out of bundle. To make matters worse as soon as I receive an sms that my data has been used up and take out that Sim and put in one that has data. Also when we are all at home me and the kids all Hotspot from my husband's phone because he gets 80gig. When I phone the customer care line when they ask for my cellphone number after punching it, it says my number is in arrears and the amount in arrears is R210. So now I'm confused as to how much do I really owe Telkom because it seems like they are also confused, we are all confused right now. I asked them to open a case last week Thursday because of this 2.4k story because everything they are saying is not making sense, they opened a case and I received an sms to say a case has been opened and also mentioning the case number. They said it would take 72 working hours for the case to be resolved. So today I decide to call them as I haven't received any feedback, I give the lady my case number. She asks me to hold, then then comes back on the line and says the case has been closed 😳😲, she asks me if I received an sms notifying me that my case is closed. No I didn't receive an sms nor did I receive an email notifying me of that. Apparently the case was closed because they tried to call me, when did they try I don't know, but couldn't get hold of me. So they decided to close the case and decide that I am liable to pay the 2.4k because they couldn't get hold of me on the phone. I'm going through a lot of emotions right now, I'm angry but at the same time I'm laughing. I feel like a mad woman.