Complaint

I write this complaint with deep concern regarding my contract with Telkom. In 2022 I took out a 24 month contract with Telkom customer number ***. The contents of the contract were a mobile router and data of 40 giggs daytime and 40 giggs nighttime. I paid R199 each month for 24 months and after the period passed I started paying R149 every month and nothing was ever communicated with me in writing or over a phone call. I made my last payment in December via debit order and the debit order for January 2025 didn’t go through and my account was suspended. Today I received a disturbing call from nudebt collectors saying that I owe an amount of R549 and my account has been handed over to them, I questioned the lady I spoke to about the charges and she had no information hence my complaint. I fail to understand how missing one payment of R149 can result to a debt of R549, also I worry about the nature of the contract and why it was not cancelled after 24 months as per agreement, I didn’t mind the R149 debit orders as I was getting data on a monthly basis but now I’m worried about the amount mentioned, my credit record and the fairness of this contract as I haven’t received any answers to how we got to the outstanding amount. I have never been contacted by Telkom about any updates since the beginning of the contract until today when I was being told that my account has been handed over to a collections department. Please assist me further as I’m not at all happy about this situation and would like to terminate my contract and business with Telkom.

Bonginkosi Msibi ***