NM
Ntombi M

1 reviews | Active since Sept 2020

02 Jun 2023, 14:10

Complaint

My account was suspended due to non payment. I made a call to telkom to sort that out, on Tuesday when I was told i needed to pay R1106 which I paid then I was told I needed to wait wait 48 hours for my account to be activated. I then called on Tuesday and Thursday still I was told i needed to wait. Today I called this morning and spoke to Tomrang firstly he told ne that he can see my payment but I need to wait 7 more days before my sim can be activated.as I was trying to explain what had happened he then told me that I was in denial whe. I have made an efforts to call telkom to get this resolved that I'm being told that I'm in denial. Is this how you treat your customer. My contract has ended with telkom and I have been put on a month to month without my approval. Your service really sucks. I have requests a call from the team leader and I was told that he will tell me the same thing. So telkom customer service if for the team to answer called and argue with customers. Can someone please call me...to get this resolved

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