Complaint

Around June/July 2021 I had app**** for Telkom Wifi. While I was waiting for approval, it happened they also had an LTE special in my area. Which I app**** for and it was approved and delivered 05th August 2021. Friday 6th August 2021 the LTE router and sim card was delivered at my house. The morning of same day, i had noticed men doing some cable work and I asked them and they told me they were installing Telkom Wifi. Thats then i remembered the wifi application i had done back in June/July. I immediately send an email to the guy who did the LTE approval for me Victor Bayani ***. He did not respond. I gave him the following Monday 9th to response still nothing. On the 10th August 2021 at 10:12am i sent an email to *** to arrange to the LTE routed and sim to be cancelled and collected. I received this acknowledgement this ref number ***. Friday 13th August 11:24 I sent another email to ***; ***; ***. Requesting same. They acknowledged with new ***. Tuesday 17th i sent an email asking when are they going to collect the router. They acknowledged with ref ***. 19th August 2021 at 13:45 the LTE and simcard was collected at my house. Note that from the day i received the packaged, i did not even open the box nor did i activate the sim card. I returned their box the same way i received it – fully sealed and unopened. 01 September 2021 - To my surprise i received an invoice from Telkom stating that I owe R 918.00 - Subscription & usage for *** for a number that i never even activated. Sunday 05th September 2021 i sent an email to *** with attached all correspondence, invoice and proof of return and cancellation of the LTE router. Wednesday 8th September 2021 follow-up email sent but there was no response. Friday 10th September 2021 email sent to ***; ***; *** requesting further proof of cancellation. They acknowledged with new ref: *** Friday 10th September 2021 at 09:43am sent email to ***. Requesting cancellation of the LTE. Monday 13th September 09:27am received email from 10213 ref (*** on subject line) confirming that The SmartBroadband Wireless Unlimited All Hours Deal has been cancelled as per system – signed Sinenhlanhla Senior Associate Customer Value Management Tuesday 14 September 18:09pm received email from *** asking for a photo of waybill to show proof of return of the LTE. Tuesday 14 September 2021 18:25 – I gave it to her. Monday 27th September 2021 07:19am I sent an email to *** asking why is it taking so long to cancel this LTE. Monday 27th September 2021 12:33am They acknowledged with new ref: *** Tuesday 05 October 2021 16:00pm received an email from *** copied *** @MRE please call customer to confirm cancellation period on LTE *** SmartBroadband Wireless Unlimited All Hours Deal BAN : ***. Signed Christen Roskruge Wednesday 06 October 2021 received email from *** copied *** Please be advised that cancellation has been submitted. Affected number: *** Order ***A was successfully submitted. Job TCAPVT006670 (TRL171021) - CPA Good Stock - Returned to WMS Device fee of R1,540.00 has been waived. Credit of R1,939.70 has been passed. Monday 11 October received email from 10213 Please note the number *** shows it was cancelled with order reference ***A signed Telkom Support Team – Rifeloe Malatsi Customer Value Management Telkom Park – The Hub . Monday 10 January 2022 13:13pm I received an email from *** with ref TELK***1 stating that this account for subscription and usage for TIN*** to the amount of R800 - Invoice for November A*** R 800.82. I am left confused and angry as to why is Telkom claiming that I owe them for a service that i never used. I did not even activate the sim card. I cancelled this LTE and it was collected back in August. In September it was cancelled. Yet they come in November to charge me for usage of a cancelled product. Now my name is listed on the credit bureau for arrears for something that I did not use at all.