complaint

It is very sad that we are always advised to call customer service however 90% of the time we are not assisted. Telkom really need to make something about their services and the consultants honestly this is exhausting. I have been with Telkom for more than 3 years but even today we still struggling with them having payments, contract and they still give me grief. I have been removed on the debit order system since last year August without my concern ever since I have been paying my account manually until the month of June (last month) when they decided to go debit my account a day after I have payed manually, this means they will then charge me extra R202.70 for rejected debit order after I have called and enquire the matter before hand. This is sad and exhausting that we have to do back and forth all the time with our service providers.