Complaint

I'm not happy with Telkom's service. They sold me a router, and when I heard that their offer was expensive I then told them to cancel it. They then proceeded and billed me for a router that I did not even get, they used the account number that I gave them to debit an amount that I did not even agree to. When I approached them they said I must pay a cancelation fee of R154, which I did pay. But they still debit again, when I went to their store again they told me I need to pay another amount(R700) to cancel again. This is ruining my credit record, and Telekom doesn't care about it. They have it in their telephone records that I asked that the deal should not go through since it was too expensive.