complaint

i lost my device on the 01 November 2020. ever since i have been calling and sending emails to ask about what is needed for me to lodge a claim. i have been always put on hold, one of their agents hanged up a phone on me. first attempt i was told that i dont have insurance with them i had to send them my statements to prove that i am indeed insured. i just want to claim for my lost device but it seems like nobody is willing to assist me but i do pay for my insurance every month. i had to go buy a new phone, another expense and did my simswap at telkom because i needed to have a phone for work purposes. i will take this further to the ombudsman

Itumeleng reginald tshabalala ***