Complaint

Good day !

It is most shocking that Telkom can never deliver a good service though customers bring their side fairly to the table. Their staff is the most horrible to speak to and they just don't care about their customers.

In the 1st week in March my Telkom ADSL line went down , I reported my line and the following day I called to follow up on when my fault will be attended to. The technical engineer confirmed that Telkom is moving away from copper cables and they will not repair my line , he confirmed I can speak to sales department for another solution or look for another provider. The sales consultant checked for me and advised that at my address I have no coverage for any of their products.

Today I received a SMS that I am handed over to the attorneys due to none payment but I never used the service. I contacted the accounts department and spoke to Thandile Madubedube where he could not assist me due to me not having my technical reference number. He wanted me to call technical department and probably wait the whole day on the line and then call accounts again .

Is this customer service ? !

I need their management team to contact me and advise how they can rectify this issue with immediate effect !

Cell number - *** Line number - ***