Complaint

<p> </p> <p>I signed a two year contract on 8 February 2015. I then migrated to a higher in about March 2016. At the time of the migration my contract was about 13 months old. Telkom the reset the age of the contract to zero as if I had taken a new contract.</p> <p>I asked them to investigate the matter and I was phoned by one lady on 29/09/216 informing me that , that is the way Telkom operate. If one migrates to a higher package during the term of the contract Telkom resets the contract age to zero.</p> <p> </p>