COMPLAINT

<p>I installed my Telkom landline and 4meg DSL in October 2015. Still then the DSL is either extremely slow or is offline. I am run an internet based business and this is effecting me negatively. My internet service provider is now offering to take over the Telkom DSL. On 22 August 2016 @ 16:05, as requested by the call centre consultant and also told it will take 30 working days, I emailed my cancellation request, I received an acknowledgement of my request. However, nothing since then. The 30 days came and went nothing done. On 27 September I called in again, spoke to Mukelisiwe Zulu, sent cancellation again. She said she will speed up the process. Still nothing. Called in this morning 6 OCtober at 8:00 spoke to Angel, She said the same thing and will get her manager to contact the cancellation dept. Advised will call back with feedback. It's now 10:04 and still nothing.</p> <p> </p> <p>Now, I know customer service is not a priority at Telkom but this is costing me money. WIll I be refunded or are they going to go on overseas trips with my money. It seems that this is a way to extend my DSL contract so that can get more money. ALL I WANT IS THE DSL TO BE CANELLED, MONEY REFUNDED FROM 23/09/16.</p> <p> </p> <p>AVINA RAMALINGAM</p> <p> ********** 655 / ********** 120</p>