Complaint

I have 4 contracts with Telkom that is for Ipads and IPhones. The Iphones contracts had come to an end in Jan and I then requested that both the Ipads be transferred to prepaid; however, one of the Ipads was blocked whilst the other one was not transferred at all. After calling the Call Centre a number of times I have still not yet received any form of assistance. In fact I don't even think that Telkom has a good mechanism in place in terms of attending to their clients issues. I have now resorted to legal matters as they are in breach of contract and they are not of assistance at all. Their call centre is just a mess. On top of that it's been 3 months now since I first lodged a complaint. The last agent, Nelisiwe was rude telling me about how effective Telkom is whereas I'm still stuck with an issue that has not been resolved for over a month. I also asked if whether they have a quality assurance unit, but she told me that she will vow on behalf of her company that they offer the best service. Before they even cancelled the other Ipad they did not even contact me which is also not in line with their policy. I'm really fed up with the service the company is offering me. #***