Complaint

Mahendra sold me a 3GB Wi-Fi contract in 2014. In October 2015 I requested him to upgrade me to a 20GB contract and to cancel the initial contract and he agreed to do it. The contract was signed but at the end of every month I get billed for both contracts which was not the agreement. i took it up with him on numerous occasions and in November 2015 he advised that it has been sorted. however, i am still being billed for both contracts. For the past 2 months I have been trying to contact him by e-mail and on his cell phone but he just does not respond. When I call him he sens an sms that he is either driving or in a meeting and i then return the message for him to call me. He is just ignoring me. I have visited a Telkom Store in Hillcrest but they say only he can fix it.<br> <br> This is poor service from him and I expect Telkom to take action and contact me regarding this matter.<br> <br> The account is in my wife's name and her details are below.