COMPLAINT

So i migrated my package in early October with great service from the consultants a month later i get a R11000 bill which didnt make sence as the consultant told me there are no extra cost because im still keeping my devices i then called the HOPELESS call centre which couldnt help, then i called the agent that helped me and he explained that cost must just be waivered by R10000 but my bill was still incorrect as both my contracts adds upto R550 i then called the HOPELESS call centre and no one could help after holding on for 30mins i then tried again 2 days before my debit order and 1 agent AGREED it was incorrect and 'will log a case' but advised me to return the debit order if it gets deducted from my bank account which i did .2 weeks later all amounts is fixed and i get a call from the call center agent to inform me i then make a payment and 2 days after my account is SUSPENDED making today the 7th day i have NO ACCESS to anything i then called the HOPELESS call centre and the answer i get is \ you account is by debt collectors because i didnt pay the R11000"all i ask is to Please fix this by activating my lines"""