Complaint

I am writing to you for the 3rd time now concerning the poor service and the inconvenience I have been experiencing from Telkom. The last time I spoke to a consultant from Southgate branch was week before last on Sunday by the name of Ongiwe which she promised to call me back till today she has not called. I then decided to go to Telkom branch at Maponya to cancel my contract which I did and I also have papers to prove and the guy did advise that I will pay an amount of R400 for cancellation fee that will be on my 2nd bill I will get January 2016. All I need from Telkom is for them to pay me back the more funds I have been paying to them from August till today. As on my contract I was suppose to be paying an amount of R359.00 on a monthly basis for 24months however I have been paying way more than that since from August 2015. And last I would like to know how much will I be owing to pay off the phone as I cancelled my contract today 22-12-2015? Telkom has a poor services they never come with a solution for their customers but gives more problems and run away from the problems they created. Thank you...