COMPLAINT

I'm not happy with the service I'm receiving from Telkom . I've called the call centre asking the agents to help me change myTarriff but it seems like it's a losing battle these people keep on giving me numbers that they claim will help but it's a dead end. I don't understand why I have to go through soo much trouble just to change my tariff really? Really? What's the point of using this network if I don't get free minutes? What's the point of your current promotions if your existing clients can't benefit.... WHAT IS THIS? D