Complaint

My service was suspended due to non-payment. I have been out of the country and was unable to contact Telkom. There is no viable method for this company to provide service to clients who are not in South Africa. The account has since been paid, but this payment has not been acknowledged by Telkom. Instead I have been issued with an even bigger bill that indicates that payment still has not been made. It is utterly ludicrous that in this day and age you do not have an email address or an internationally reachable number for clientele, who find themselves outside of South Africa for an extended period of time, to reach you. I sincerely hope that this matter will be resolved.