Complaint

I am unhappy with bad service I am receiving from Telkom. In July I am EFT payment and Debit order still ran. I called the Call Centre to request for a refund which advise I will talk 10 busines days, I waited for that period. After 10 days a refund was not processed I call centre again only to be advised I still need to wait 10 more days for the to reflect in account. I waited the refund is still not processed. My account is in a negative because I was unable to use the refund to pay account. I was advised that the refund was not processed and the money was returned back into Telkom account but my has not been updated. As it show balance due to Telkom is R1740. Please update my Telkom account..