COMPLAINT 3 - Still no response service none the better
<p>This was your 1st ref to me: ********** 6 complaint sent on 01.02.2017.</p> <p>Second ref: AI ********** complaint sent on 06.02.2017</p> <p> </p> <p>It is now 22.02.2017 NO response from Telkom as to ANY of my queries. </p> <p>In the mean time my contract was cancelled on 18.02.2017 and my network swithced off - REGARDLESS of me requesting my sim to go forward as prepaid - initial request sent to retentions department - confirming that this will be in place. Requesting this again on the 1st and 6th of February 2017 with different reference numbers CLAIMING my request has been sent through!!!</p> <p> </p> <p>Since the 18th my phone has been off - I cannot receive calls, nor make, nor use data services. </p> <p>Today I phoned the customer dept again - asking my sim to be used for prepaid service and ANOTHER request has been sent through to resolve this issue?????????</p> <p> </p> <p>Please SAVE me from your generated OH SO SORRY about our service emails and get someone with the proper knowledge and s****s to attend to my query!!!!! For how long must this go on in order for Telkom to catch a wake up?? So incompetend to the fact where you make me want to vomit!!</p>