Complaint

I've been calling telkom call centre/customer care for the past week regarding night surfer data bundles. All the agents have different answer none of them seems to understand why my night surfer bundles aren't being used between the hours set to be used, amongst other queries I've been told there's been an escalations n someone is to get back to me but no one has all thats happening is smses to rate the service received but i haven't received any solution with bundles n the WiFi access bundles. Did i even do the right thing to port to telkom because in this month I've used it customer care has not helped